IRONSMITHINTEL
CRITICALCVSS9.8
|
Actively Exploited
|CISA KEV|CVE-2021-37415|Auth: none — unauthenticated|Reboot: required|Manual only

Zoho ManageEngine ServiceDesk Authentication Bypass Vulnerability

Zoho ManageEngine ServiceDesk Plus before 11302 is vulnerable to authentication bypass that allows a few REST-API URLs without authentication

Published Sep 1, 2021 · Updated May 16, 2026
Why patchRisk explained in plain English
Worst-case scenarioIf unpatched

A remote attacker, without authentication, can achieve full data confidentiality loss, arbitrary modification of data, complete denial of service or system unavailability. Federal agencies are required to remediate by 2021-12-15 under CISA BOD 22-01.

How the attack worksNo clicks needed

This is a Missing Authentication for Critical Function (CWE-306) vulnerability in Zoho ManageEngine ServiceDesk Plus (SDP). Zoho ManageEngine ServiceDesk Plus before 11302 is vulnerable to authentication bypass that allows a few REST-API URLs without authentication. Exploitation requires remote network access, low attack complexity, no authentication required, and no user interaction required.

📧

Phishing link

🖼

Malicious file

🔓

Server compromised

Am I affected?Quick check

Probably yes if any of these apply:

IT Security
Running manageengine servicedesk plus: 11.0, 11.1, 11.2, 11.3
Real-world incidentsWhat we've seen

CISA added this CVE to the Known Exploited Vulnerabilities catalog on 2021-12-01 based on evidence of active exploitation in the wild. Federal agencies required to remediate by 2021-12-15.

How to patch

Manual remediation steps

Apply the Vendor Patch

This vulnerability is in the CISA Known Exploited Vulnerabilities catalog — apply the vendor's security update as soon as possible.

CISA required action: Apply updates per vendor instructions.

References

    1
    NVD entry: https://nvd.nist.gov/vuln/detail/CVE-2021-37415
    1
    CISA KEV: https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2021-37415
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